![]() So, we hope to have an opportunity to help you solve all of the problems you are encountering and assist you further. Filmora team always values customers’ user experience and we are always aiming at improving the performance and features of this software. We can totally understand the pain when the software didn’t run in the way you expected. Hi John, thanks for taking the time to write your experience. Reply from Wondershare Filmora Updated Aug 10, 2023 Look forward to getting in touch with you! To better address your concern further, could you please send us your contact email or order number after receiving an invitation from Trustpilot? Our support will look into it and then do the needed assistance with priority. Thanks for your feedback anyway, we'll keep improving and then bring a better experience for our users. To avoid any trouble caused by it, we have especially explained this point in more detail before the customer purchases it from the shopping cart. This is the reason you were billed 25 euros per month for it. To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. If you do not feel like you need it, you can remove it from your shopping cart by clicking the trash button. ![]() Here’s how you can re-download your programs: - Go to the link sent on your Download Insurance Service letter - Type in the email address you used to complete the purchase and press "Send" - You will receive an email containing a download link and activation key for your product(s). With it, you’ll be able to re-download the installation files of the purchased software anytime within two years from the purchase date. Regarding the download insurance Service, it is an additional service that protects your shopping cart downloads. To help you out, we'd like to explain them one by one in more detail, and hopefully, it will make things clearly and help you. Hi Denisa, I understand your feeling, and it would be very confusing if you were deducted extra money without knowing the root reason. Reply from Wondershare Filmora Updated 3 days ago
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